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|Shipping and Returns|
Occasionally products are damaged in shipping. We will replace the damaged product if you adhere to the following protocol:
Orders under $400 will be charged standard FedEx rates. In addition, we have box charges for certain lamps: 36" ($6), 48" ($8) and 60" ($10). There will be only one box charge per shipment, and that charge will be based on the length of the longest lamp. For example, an order with four 36" lamps and four 60" lamps will have a $10 box charge.
We offer free shipping on orders over $400.00 on most items. Items that do NOT qualify for free shipping have "NO FREE FREIGHT" at the end of the product title. For the NO FREE FREIGHT items we charge FedEx rates. There will be an additional $4.95 fee for orders shipped to residential locations. There are no box charges on orders over $400.
|Do you ship to my country?|
|Potentially, we can ship anywhere in the world. That said, for orders outside of the United States we usually limit ourselves to larger orders that are shipped by the pallet and paid for with wire transfers.|
|Has my order shipped and when will it arrive?|
|Orders are usually shipped in one to two business days (business days are Monday through Friday, non-holidays). Orders placed before noon Tuesday through Friday will usually be shipped the same day, and orders placed after noon on Tuesday through Friday will usually be shipped the following business day. Monday orders will either be shipped on Monday or Tuesday. Weekend orders are usually shipped on Monday. In general, we do our best to ship as quickly as possible.
Almost all products are shipped from Tempe, AZ, and Ground orders shipped from Tempe will take anywhere from 1 to 5 business days to arrive.
Pallet sized orders can sometimes take longer as we need to schedule the pickup with the carrier we choose for each specific order.
We do not ship on days FedEx does not operate. This is typically New's Year's Day, The Fourth of July, Thanksgiving and Christmas.
Some large products, such as large chillers and UV sterilizers are shipped directly from the manufacturer.
For all the products shipped from Tempe, AZ (from where 99% of our products are shipped from) consult the FedEx map below for the exact shipping time to your area.
|What is your return policy?|
|New, unopened merchandise returned with our prior approval will be credited to your account less a 10% restocking fee. The product must be returned to VASCA freight pre paid, and insured with a Return Authorization Number (RA#) clearly on the outside of the package. Please use the original invoice number as the RA#.
If you have any questions about the above listed policy please contact Paul Almeter at firstname.lastname@example.org
|When will my order ship?|
|Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.|