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Shipping and Returns
Shipping Damages
 
Occasionally products are damaged in shipping. We will replace the damaged product if you adhere to the following protocol:
  • Inspect all of your packages carefully upon receipt. We must be informed of all damages within one week of you receiving the product.
  • If there is damage, retain all shipping materials (including all outer and inner packaging boxes). Please re-pack the damaged product in the shipping box with the original packing material as we may put in a UPS claim for the damages. If a product is damaged we retain the right to put in a damage claim with UPS. UPS retains the right to inspect any damaged merchandise, and they require that the customer retains the all shipping boxes. In many cases UPS will not pay a claim unless the outer shipping box is damaged--and if you throw away this important evidence we can not put in a claim with UPS and we can not replace your damaged product.
Shipping Prices
  UNDER $400
Orders under $400 will be charged standard FedEx rates. In addition, we have box charges for certain lamps: 36" ($6), 48" ($8) and 60" ($10). There will be only one box charge per shipment, and that charge will be based on the length of the longest lamp. For example, an order with four 36" lamps and four 60" lamps will have a $10 box charge.

OVER $400
We offer free shipping on orders over $400.00 on most items. Items that do NOT qualify for free shipping have "NO FREE FREIGHT" at the end of the product title. For the NO FREE FREIGHT items we charge FedEx rates. There will be an additional $4.95 fee for orders shipped to residential locations. There are no box charges on orders over $400.
Do you ship to my country?
  Potentially, we can ship anywhere in the world. That said, for orders outside of the United States we usually limit ourselves to larger orders that are shipped by the pallet and paid for with wire transfers.
Has my order shipped and when will it arrive?
  Orders are usually shipped in one to two business days (business days are Monday through Friday, non-holidays). Orders placed before noon Tuesday through Friday will usually be shipped the same day, and orders placed after noon on Tuesday through Friday will usually be shipped the following business day. Monday orders will either be shipped on Monday or Tuesday. Weekend orders are usually shipped on Monday. In general, we do our best to ship as quickly as possible.

Almost all products are shipped from Tempe, AZ, and Ground orders shipped from Tempe will take anywhere from 1 to 5 business days to arrive.
  • FedEx Priority Overnight takes one business day. Packages will be delivered by 10:30 AM, but there are some remote areas where the package will not be delivered until 5:00 PM.
  • FedEx Standard Overnight takes one business day. Packages will be delivered to most areas by 3:00 PM, but there are some rural areas where it will not be delivered until 5:00 PM.
  • FedEx 2Day takes two business days. Packages will be delivered to business by 4:30 PM and to residences by 7:00 PM.
  • FedEx Express Saver takes three business day, and will be delivered to a business by 4:30 PM and a residence by 7:00 PM.
Please keep in mind that business days are Monday through Friday, non-holidays. For example: An order placed on Wednesday after noon using FedEx Express Saver will not arrive until the following Tuesday (or later if any of the weekdays are holidays). Although FedEx does have a Saturday delivery service and Saturday pickup, for various reasons we do not use these services.

Pallet sized orders can sometimes take longer as we need to schedule the pickup with the carrier we choose for each specific order.

We do not ship on days FedEx does not operate. This is typically New's Year's Day, The Fourth of July, Thanksgiving and Christmas.

Some large products, such as large chillers and UV sterilizers are shipped directly from the manufacturer.

For all the products shipped from Tempe, AZ (from where 99% of our products are shipped from) consult the FedEx map below for the exact shipping time to your area.

What is your return policy?
  New, unopened merchandise returned with our prior approval will be credited to your account less a 10% restocking fee. The product must be returned to VASCA freight pre paid, and insured with a Return Authorization Number (RA#) clearly on the outside of the package. Please use the original invoice number as the RA#.

If you have any questions about the above listed policy please contact Paul Almeter at sales@vascaaquariumsupply.com
When will my order ship?
  Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.